lL
llynn L
1 reviews | Active since Jan 2017
17 Oct 2019, 08:38
Bad service, poor quality food
I ordered online and went to collect my meal at the Rivonia Drive Thru branch, but still had to stand in there queue of customers who were placing their orders in the store.
The food itself was very very sub-standard. The full chicken was incomplete, with a leg piece missing. The chicken was also very burnt, and the rice was dry. An extremely disappointing meal.
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Nando's's replyOfficial
17 Oct 2019, 12:27Good day Llynneth ,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply17 Oct 2019, 12:27
Official
Good day Llynneth ,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)