bad service pathetic i tell u

We went to Nando's in Cresta Mall on the 20th April as a treat for the fam the 2nd last day of ramadaan.....**** service i tell u we got there at 17h26 ordered and asked if they can bring water for us at 17h53 to break fast we are 12 they said ok. Time came we were still waiting for food and the water we ended up looking for anything in our bags to break fast with then i went to ask for water i was told they will bring it i must wait that too was said with attitude. the lady that helped us was pregnant then she comes with empty glasses and says oh do u want dates to break fast and we said yes it came but then the chicken came no extra plates to dish no cutlery and serviettes was given as well..... We asked for everything but we were hungry from fasting the hole day so we ate in our hands then when they saw this they sent plates but nothing else my mom buttered her rolls with her fingers....the started came afterwards one of which was the hot pot rice but still no cutlery for us to eat with......unsatisfied disappointed don't hunk u guys will be seeing us anytime soon or ever again **** experience period went home and was so angry that we spent 989 for such service and to see people that came after us and sit next to us gets great service plates and cutlery was even worse