BAD SERVICE NANDO's GARSFONTEIN Pretoria East - Glen Village

NANDO’s Garsfontein, Olympus Village Faerie Glen – Atrocious Service

Whilst placing my order I requested for a change to one of the items ordered. This was confirmed by the cashier who then rung up the items separate instead as a meal thus resulting me in paying more. When I queried this the cashier started arguing that I got my order wrong. She then turned and walked away to see the manager. She returned and informed me that the manager stated that there is nothing they can do since the order was placed. When I asked to see the manager, Vusi he persisted that he cannot help. I then requested the HO details and the staff names after which the manager become cooperative but the cashier refused to provide her name as she did not have name tag on. The cashier then informed me that she was not the cashier. I was made to wait for half an hour for my order and only received it when I asked for it after I noticed that two persons who came in after me were given their orders whilst I was made to wait. The food items were made and were left lying on the counter.

1. Sort out the staff attitude - not customer centric since they believe that they are doing the customer a favour. 2. Manager needs to also change his attitude- he cannot sit in his office and dismiss customers’ requests - this behaviour cascades to the staff. 3. All the cashier had to do was amend the order from a single item to a meal which she did not do - lazy??? 4. Both manager & cashier were argumentative and uncooperative. 5. Staff discuss customers in their indigenous language but this does not hide their attitude & demeanour to the customer which shows in the service - Make the customer wait for his order