Bad service indeed!

Placed a collect order on 19/12/2021 at 11:08, was informed that order will be ready within 25min. Arrived at store at 11:38 and paid for order 481. Stood and waited, order 482 - 487 was issued to the recipients, I approached the lady issuing out the parcels who in turn asked me if I already paid for the order. She wanted to see the receipt as proof, not to issue me the order but to start preparing the order. I left the store at 12:15, very bad service indeed! And this kind of service has been coming on for quite some time..