RS
Rachel S

1 reviews | Active since Dec 2016

15 Dec 2016, 15:16

Bad service i've ever received in my life :-(

<p>I work in braamfontein,i ordered my meal at Nandos Braamfontein store at 10:50 in the morning for my lunch,got an sms from Nandos that my order will be delivered at 12:07 wow that was very impressing,guess what my order came at 14:18 after i phoned twice and there was no one taking responsibility,i phone again until i got hold of a store Manager Sbu Twala,who apologized and said when the order comes i must not pay,and he will fone the driver to give me the food for free.When the driver arrives and fone me to come downstairs and collect my order,i told him that due to the delay, the manager said i must take food for free,the driver said he doesnt know anything about it and will confirm with the Manager,when i got downstairs ,the driver was already gone without telling me,that made me boil :-( ,i phoned him 3 times he never answered my calls,i sent him an sms but still ,i tried looking for him around but he was gone already without telling me,i felt like a fool..........went back to the office and phone the driver with my landline number then he answered and tell me that he decided to leave since he couldnt get hold of the Manager .I am so dissapointed any believe me this is their tendency ,they always do that to the customers ,people here at work always complains about their service.If Nandos still wants to keep their customers happy,please deal with Braamfontein store first ,they have poor service:-( </p>

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Replies (1)
Nando's
Nando's's reply17 Dec 2016, 11:42
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)