1 reviews | Active since Feb 2016

13 Mar 2018, 17:20

Bad Service/ Half cooked/grilled chicken

I passed by Nando's Newmarket Mall drive thru this afternoon and i bought a Quarter Chicken meal takeaway only to find out when i get home that the meat was white boiled and not grilled at all, it was like eating a chappies since the meat was not fully cooked, I will definitely advise customers not to get convinced by the word DRIVE THRU because the meet is not well done/prepared as per normal Nando's restaurant. They are on the rush to sell half cooked/grilled meat.

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Replies (1)
Nando's
Nando's's reply14 Mar 2018, 10:02
Official

Good Morning Emmanuel

Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.

Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.

All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.

Nando's Customer Care Team