1 reviews | Active since May 2013
Bad Service from Nandos Vereeniging.
I ordered Nandos on the 7 October 2019. I order full chicken with sides and children's meal. I requested extra source. It was delivery which was to be delivered at 19; 25. the order number was 38/370324. It was delivered and I realize that the order was delivered without extra source and the driver was already gone. I called their query number and no answer on it. I called the number I have used to order and was answered, and I gave the person who answered my query. She did not get the answer while I was holding and said to me " soon as I got them I will call you back" but never call me back. I called again the following day and get the person by the name of Lerato and promise to call me as soon as they have sorted my query out and tell me that they will check with the call centre if I have order extra source. Someone called from the call centre asking me which number dis I use when making an order and I told them that I used ***. I called this number again explaining what happened and get a person on the query centre who promised to call me back but until today nobody called me and my query has ended there and I was not served a correct order. I need to know if it is how they treat their customers.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)