Bad service from Nandos Eagles Landing

I am utterly dissatisfied and disappointed with the service I have received from Nandos for the 2nd time around. I will NEVER EVER be going back there to purchase a meal.

On the 6th May we called the call center and placed an order for Eagles Landing and was told the order will be ready at 17:10 we arrived at 17:20 to collect the order and waited another 35min or so for the order as it Elias either lost or not ready I then expressed my dissatisfaction to KG the manager in duty who sincerely apologized and advised I should come on the Sunday and he will “assist in making up for the bad service” since the ti this day whenever I go to the restaurant LG is either off or left for the day.

We then decided to give Nandos Eagles Landing another try today and placed an order via the call center and was told that the order will be ready at 18:20 when I arrived at 18:20 the cashier arrived and assisted me saying my order is not ready and will be in 10min I mentioned to her how unhappy I was but she did not seem to be phased by that. At 18:30 the order was still not ready and I kept seeing Uber eats Mr Delivery drivers and other customers come after me and leave before me I called the call center to mention my dissatisfaction and I was out to the call center and spoke to an agent by the name of “Llewellyn” (I think) he then asked me to hold while he follows up and I was in hold for about 5min then the call dropped between my wife and I we made about another 2-3 calls back and kept getting put on hold and no1 answers.

Between then and 18:45 I had enough and approached the cashier and asked if I could cancel my order and get my money back as it’s now 25-30min over the promised time and still the order wasn’t ready. She then took my slip and went to the station where they were picking the meals and within 5min of waiting after o eventually got my meal at 18:55.

During all this time and dissatisfaction of service the manager in duty called “Kumbulani” not once followed up on my order nor did he come and apologize for the delay or dissatisfaction I have received.

I will not ever go back to Nandos Eagles Landing ever again employees are not concern about customer service nor are they willing to assist or go the extra mile for a pulsating customer.