Bad service from Nando's.

On Wednesday, we ordered Nando's from Uber Eats at 7PM. The Uber driver said that there was a problem with the order at Nando's Cresta. After back and forth, with Cresta saying that the order was collected, our order was still not delivered by 9PM. The amount still is on hold with my bank. This is the 3rd time we have issues with Nando's. First, my livers were burnt, then the order was not ready when I went through for collection and now the same with Uber Eats. Nando's service has really gone down the gutter in recent years.