Bad service Ever Nando's Suncoast

What a horrible experience one had to encounter with the kids. Firstly no one told us how long the meal will take.. Purchase was at 20h51. Till now we have not received our food. Mind u no one is saying anything. The manager is walking passed us like no one's business. Pathetic service. I have been to other Nando's not had such. The time is nearly 9h30 still nothing.