Bad Service, Bad Attitude, Bad Nando's!!!!
Please can you teach your staff that if they treat your customers badly and if they have a bad attitude towards customers...customers WILL stop coming and you will end up closing your doors!!! I went to Nando's Newton Park 26.09.2018 at 21:10pm for a meal. The place was empty so there was no need for shoddy service!! Here's what I experienced: We bought a Nando's full meal with two sides: The chicken came and what I call a bowl of wedges that looked half full. I enquired about this as I am used to purchasing these meals at Nando's so was not used to getting half a bowl of wedges...over comes the manager..she says we use the the same cardboard box to fill the wedges in the bowl...over comes a server with a box to demonstrate this to us...Now having experience all this at the table was already offended as I wanted to know does Nando's now count the wedges??? Secondly I asked why previously did the wedges that came to my table at previous occasions did not look like this??? No one could answer me...Inconsistency perhaps would like to know from Nandos why this is so..Through all this including the manager never wanted to be engaged nor did she at any point look interested in what we had to say...Well the trauma continued as we ordered a Tropical Sunset that arrived as we were finishing our meal!!! It took them almost 30 mins to prep the drink..I told the server to cancel it as my food was already finished and then brought the drinks to us...so we were stuck with it as Nando's staff doen't do what customers ask...they just continue doing their thing...this was so disappointing and will certainly spend my hard earned cash somewhere else from now on!!
Dear Starr
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
Dear Starr
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)