BM
Botlhale M

1 reviews | Active since May 2018

11 May 2018, 18:19

BAD SERVICE AT NANDOS ELSPARK

I placed an order telephonically at Nando's Elspark, only to get home and found burnt meat, untidy packaging, I had to drive back to the restaurant and spoke to the manager, who didn't even show some remorse for what happened, she only changed it because she HAD to, in a even more untidy packaging, bare in mind the fact that this wasn't the first time I experienced something like that at Nandos Elspark!

0
Replies (1)
Nando's
Nando's's reply14 May 2018, 11:20
Official

Dear Botlhale

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am –10 pm including public holidays)