1 reviews | Active since Aug 2018
Bad Service at Nandos
I placed an order over through their Call Centre, the operator confirmed everything as per my request and advised that the order will arrive in 45 - 60 min time. To my surprise I received a call within 10 min from the drive that my order has arrived. I went collected my order but it was missing the items I bought and it was cold. I quickly called the drive as he was already driving away and through his kindness he made a U - Turn and came attended to me. I advised what I bought which was on the slip but was not in the package and the fact that the order was cold. He advised me that they are not allowed to look inside the parcel and also he came straight to me from the shop. I then called the Call Centre and after holding on for over 20 minutes one operator picked and said they will call me back now now. The driver advised me that that is what they always say when ever there issues, they always make a mess with an order and then avoid assisting customers when there are issues. He then offered my money back and took the order and left. I am still waiting for the call 3 hours later!!
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)