1 reviews | Active since Jun 2011
Bad Service and wrong order
I went to Nandos Soshanguve with my husband today at 21:53 (Our order number#531) Assisted by a lady light in complexion (name Tshepo T 106 as per our slip stated) whom didn’t give us a good service,she made us wait while she was conquering with the customer before us for a long time busy asking them where they came from as they looked tired and that they looked drunk while we were standing,watching and listening to her!
We ordered two wraps: 1.Wrap with green salad 2.wrap with coslaw + extra pineapple To our Suprise when we got home we were given 2wraps with green salads but we paid for pineapple. It is so disappointing too much as it’s not for the first time such incident happens,not even sure if it’s an incident as I said it’s not for the first time nor second time! Last month same thing happened and worse thing is we paid for pineapple and Avocados and we didn’t get time,again we went and bought quarter legs chicken,requested the thigh&drumstick part x2 mild flavors but we were given the breast part and Hot flavor.
Nandos Team needs to be advised that we are using money to buy the food not Accounts and also we use money for our petrol to go there but for **** it’s really unacceptable because we can’t even take back the food hence I said we are using Petrols.And the service we getting there is as if we buying Streetwise 1 from KFC! We are so disappointed and surely not going back there ever again! We are not been taken serious with our money.
Regards Lesego ********** 130
Dear Lesego,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,
Dear Lesego,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,