Bad Service and No Standard

<p>Nando’s Jean Crossing will never see me in my life. Bought ¼ chicken meal / full portion liver and Hot Pot. When arrived at home the buns was on top of the packet but a ¼ size in height. The livers the sauce not even visible. I did not even look at the Hot Pot. Tried to phone the store - 6 times with no success - just ringing. Drove back to the store (15 Km) and ask for the Manager. What a bad experience I had, and all of this is on a video clip file I took on my phone.</p> <p>Firstly the so called manager ask me what is wrong with the buns. So shocked with the manager response: I rep**** that this is not the standard I am used too for buns to be flat like this. Secondly when complained about the livers – the manager told me again I have to ask for extra sauce. I always buy at Nando’s lifestyle without any issues and there liver does have sauce. The overall body language and the way the manager spoke to me was a shocker. When I asked for a refund and told the manager that I am recording this – she was not happy at all. With the refund the “manager” cannot even work the correct amount out to pay me back, because I forgot to load the Hot Pot back into the packet when I left home. On the video she returns to the till and bring another R 20 that was short. The end of the day - I was so cross and did not even buy any other food for my kids, just because of the way I was treated. Not even to mention the cost for me to travel back. The Hot Pot still at home – will take it back when I pass their again. Very disappointed</p> <p> </p>