PK
Portia K
1 reviews | Active since Sept 2010
27 Jun 2019, 18:49
Bad service and lackadaisical attitude towards customers
I placed an order with the above mentioned through Mr Delivery. On opening the food parcel I realized that the pudding which was part of the order and which I was charged for was not included. Needless to say I've called the restaurant for more than 5 times and I keep getting an automated answering machine but when I punch the number requested for my complaint it just rings until its cancelled.
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Nando's's replyOfficial
28 Jun 2019, 17:29Good Day Portia
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (excluding public holidays)
Nando's's reply28 Jun 2019, 17:29
Official
Good Day Portia
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (excluding public holidays)