BAD SERVICE AND *********** CONSULTANTS.

Hi Nando's, i am very disappointed in your service, yesterday Friday the 22/12/18 i called into your call center at 11:47 to place an order for 9 meals, i spoke to Malefa, who i repeated 4 times to just for my order to be correct. i then asked her what time the order will be delivered she said they usually take 45-60 minutes. fine, i then received an sms saying my order will be in my hands at 12:40, my lunch is at 1pm, the reason why i order early is because i usually think of time. i opted for the Sandtoncity branch which is the closest because i work in Morningisde. at 1 pm my order was still not delivered, i then decided to call again, and i forgot the lady that i spoke to, she then advised that my order( number 615/480615) has been sent out, i asked where the order is exactly, she told me that she wasn't sure but assured me that she would call me back...at exactly 13:28. i called and spoke to Pamela, she was so rude, even had the audacity to tell me that its not the store's fault its the call center and that it was not her problem, i lost it as i kept on asking her that how can she say that its not her problem that the drivers are not here on time, she then put on hold for 5 minutes then got back to me, i asked why she put me on hold without asking me, she said its because i talk too much and wasn't giving her a chance to speak woooow such treatment i got when i spent my money, my airtime and time??? i hope all your calls are recorded because i want you to listen to that call, i want that girl, she is not even a lady, that BRAT to call me apologize and i want a valid apology from Nando's minutes after i was shouting she gave her manager the phone, Olga i spoke to, he/she was the same as pamela, because my query was never handled in a correct manner, finally my order was delivered at 13:35, Most of the things i ordered were incorrect, after i repeated myself 4 times to Malefa, then the manager comes back to me telling me that i have no grounds whatsoever to take a decision of not paying, my order was R614, i only paid R314, in all honesty, i was going to pay, but because of the bad service and incorrect orders, i wouldn't want to think twice, if you guys were in my shoes, would you be happy and pay for what i got??? the pita bread was soggy, the wing were dry after i asked for extra source, rolls were not enough and i bought meals that had rolls, cool drinks were sugar free when i asked for originals, im not happy at all and will not be buying from nandos anytime soon, , the worst part about all of this, my other colleagues ordered at 12:20, and they got their orders at 13:11, they had ordered from Benmore gardens, THEN YOU WANT ME TO BE HAPPY WITH THE SERVICE I GOT? NEVER!!! YOU HAVE TO FIX THIS!

Your response will be highly appreciated.

ANGRY CUSTOMER