1 reviews | Active since Oct 2016
Bad service and burnt food
I took my family out for lunch on Saturday the 28th of October 2017 to Nandos in South Gate, firstly the service was super slow as we waited for almost thirty minutes for our food but the sales person had said it will take at least 10 to 15 min. The we did finally get our food, our garlic bread was super burnt that I even took pictures.
We later found a table as it was packed so we had to wait for other customers to leave. My sister and I asked for help from one of the waiters who gave us bad attitude and walked away. When we sat down to eat, our bread was burnt and the table next to got their food in at least 10 minutes or so after ordering, which made wonder why did they suddenly deliver so quick for them but took forever to serve us.
I am seriously disappointed as I'd like to think we all deserve the same treatment but they gave me and my family poor service.
Good day.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Good day.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team