AK
Ashlinn K
1 reviews | Active since Aug 2019
26 Aug 2019, 12:46
Bad service and Bad food
At least once a month, i try and treat myself with a meal from Nando's. Today, my experience has been very dissapointing. I bought the spicy rice and chicke strips for R49.00 the rice was so over cooked, there was lumps and lumps of it. Also, i asked for extra sauce...and no extra sauce was given.
i asked the lady at the collection point at the drive through if she could give me an extra sachet of sauce, she gave it, with a whole lot of attitude. Very dissapointed in the service i received from Nanado's Cape Road today.
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Nando's's replyOfficial
26 Aug 2019, 21:12Dear Ashlinn,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply26 Aug 2019, 21:12
Official
Dear Ashlinn,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)