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Tracey R

1 reviews | Active since Jan 2019

22 May 2020, 19:18

Bad service!!!

The only thing I have missed in lockdown is my Nando's. I have it 3-4 times a week. I am very disappointed with the service from Atlas Road Boksburg I have ordered 4 times now and every time is half hour to an hour late and food ice cold. Peri tato all soggy and not perinaise its melted. Won't be having from this branch again!!

Tried call the number no answer at 6.40pm and no delivery. Its now 7.15pm and been to the store to collect one of the 20 deliveries standing getting cold waiting to be delivered. However I was charged for a service that was not provided now?

Thumbs up to Greenstone who delivered even further away in the week to my office quick and food was still hot and delicious. Atlas Road should come for training!!!

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Replies (1)
Nando's
Nando's's reply26 May 2020, 12:57
Official
 Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.  Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.  All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.