ZP
Zorhan P

1 reviews | Active since Jun 2016

04 Oct 2019, 20:48

Bad service

CRESTA IS GOING TO BE THE REASON FOR THE LOSS OF MANY CUSTOMERS. BAD SERVICE, NO COMMUNICATIONS ABOUT DELAYS AND JUST SHOCKING SILENCE. LAST TUESDAY I CALLED TO ORDER, I WAITED FOR ALMOST AN HOUR AFTER I WAS ADVISED I WOULD RECEIVE MY ORDER, FINISHED MY MEAL FROM ANOTHER FRANCHISE AND ONLY GOT MY ORDER AFTER. TODAY SAME THING. ITS 40 MIN AFTER I WOULD'VE RECEIVED MY ORDER AT 20:00 "THE LATEST" AND I AM STILL WAITING....I AM FRUSTRATED!!! I AM A CLIENT AND YOU'RE NOT DOING ME A FAVOUR, I AM PAYING FOR THE FOOD. I'M DISGUSTED.

0
Replies (1)
Nando's
Nando's's reply06 Oct 2019, 12:47
Official
Hi Zorhan,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)