BAD SERVICE

Dear Nando’s Customer Care Team,

I am writing to formally express my dissatisfaction regarding the lack of feedback on a complaint I lodged on Saturday, 14 February 2026, concerning my experience at Nando's Montana.

The matter was reported to Customer Care and subsequently escalated to Rinah. However, to date, I have not received any response, update, or acknowledgement regarding the status of my complaint. It is now several days later, and the absence of communication is both disappointing and unacceptable.

As a customer, I expected a higher standard of service and professionalism, particularly after the issue was formally escalated. Effective customer service includes timely feedback and resolution, which unfortunately has not been the case.

I kindly request urgent feedback regarding this matter, including an update on the investigation and the steps being taken to resolve my complaint.

I look forward to your prompt response.