bad service

Nandos Lenasia Signet Terrace ordered just after 10:30 was told i will receive the order by 12h15 driver calls me to say his 15mins away from my house he cant come to my house i must give him more money to come or i must meet him there to collect my food when i refused because i was already charged for delivery he took my order bk to the store i called the store who informed me they would send it with another driver at 13h40 i had still not recieved my order