RS
Refilwe S

1 reviews | Active since Oct 2014

16 Nov 2021, 11:45

Bad Service

Well on Saturday I went with my mother to Nandos Carlton Centre and we ordered our meal and were offered a table. The table was not cleaned properly and when our food came the waitress told us to take the food from the tray. The food was dry plus we weren't offered sauces or anything. Plus no one came to ask if we're fine like they did at other tables. That for me was a no, no! I paid but was not treated equally. Others were given their food not told to take from the tray.

I don't think I will go to Nando's again. Order number 722

0
Replies (1)
Nando's
Nando's's reply16 Nov 2021, 13:07
Official
 Good day
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holi