Bad service

I placed and order online at Nando's Bruma and the driver took his time to get here and by the time my order arrived it was not was, I also requested for plastic cutlery and it was not added and it's also stated on the receipt that they must add the cutlery now I'm expected to eat my rice with my bare hands. I'm really not happy with the bad service I received tonight. Don't know why there is a sticker that says "quality checked to perifection" if they don't give you what you ordered. 😠😡😡