Bad service

Friday passed I went to Nando's Capetown Adderly Street to buy full chicken and I got it but th chicken ws very bad as the chicken was burned . I love wings I couldn't eat my wings as they were black and dry. Breast was as dry as towel. I love Nando's very much I was so disappointed even my children never enjoyed the chicken. We are the family of 5 we eat Nando's finish one time but that one we had left over that we couldn't eat even n the next as it was worse.