NH
Naomi H

1 reviews | Active since Jul 2019

01 Jul 2019, 16:34

Bad service

I had placed an order with Nando's trough Uber eats I then called to amend my order but no one could help me I then asked the lady at Nando's can u cancel and can I re place my order she said yes.a few minutes later the app said driver on his way I called back they said it's cancelled a short while later Uber arrived with the incorrect cancelled order I refused to pay for it cause the next delivery was correct and on its way the driver took the order back and the supervisor Sibu called me I explained her consultant agreed to cancel the order and did not advise me further the consultant then took my new order.she apologized now I have a receipt from Uber saying I owe them money which I'm not going to pay Nando's n Uber need to get they ducks in a row

0
Replies (1)
Nando's
Nando's's reply01 Jul 2019, 19:20
Official
Dear Naomi 

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays) 

Best regards,