DP
DELISILE P

1 reviews | Active since Nov 2018

15 Jun 2019, 15:42

Bad service

Just had an upsetting experience with placing an order for delivery with Nandos .. I phoned the call centre to place my order..after 7 mins on the fone Sibusiso from the call centre tells me the close store to me Maponya mall had just gone off line and he cant place my order ...he said I need to call back and the ordering process all over again ..I told him I didn't have any more airtime as I had just spent 7 mins with him I asked to please try make a plan for mr since he had all my details and he rudely rep**** it's not his fault the store was offline .. I don't know but maybe that's how the Nandos staff had been trained to treat their clients .. I am disgusted and dissapointed !!

0
Replies (1)
Nando's
Nando's's reply16 Jun 2019, 13:21
Official
 Dear Delisile Phakathi
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)

Regards 

Best regards,