Bad Service

I placed an order for delivery at 12:00 today at Nandos Crescent in Umhlanga. An hour later my food had not arrived. I then called with my order reference number and spoke to Sanele, who advised me that they do not have drivers and my orde rhas been sitting for a long time....i was told they would call to try and find a driver. It is now 14:00 and still my food has not arrived. I called again this time spoke to a lady called Thuli who told me that there is no order on their system with the ref number. she took my number said she will call back. when she called back she advised me that she assumes the order went with the driver. i still havent received mt order