TM
Tumi M

1 reviews | Active since Jun 2017

19 Jan 2019, 16:55

Bad Service

So I placed a delivery order via phone... So the lady on the phone conforms the order back to me and I agree and never on the phone does she confirm "stripe and rice" so when the order gets here we find that there is something that we did not order but we had no choice but to pay for it cause its already here. Now the other problem is the delivery guy who is telling us that our card is not responding, so we ask if its a network problem or what cause we do not have cash. He said no its not his machine thats not working its our card "Bank" undermining our financial status. Then we ask him to try the machine again -then boom now the machine works. To add insult to injury we find burnt garlic rolls. What must happen now? Parktown Nando's

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Replies (1)
Nando's
Nando's's reply20 Jan 2019, 08:48
Official
 Good Day Tumi,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. 
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. 
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. 
PERi-PERily yours, 
The Nando's customer care team 
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays) 

Best regards,