Bad service!!!

Dear Sir / Madam,

I am writing to you to raise an issue about my order : Order 3629/Ola, howzit! Your order from Nando's Inner Court Jhb CBD is in the kitchen & should be in your hands around 11:00. Your order number is 3629/143626. For queries call: **********

The issue that I have experienced was: I placed an order for a full chicken only on the 27th of October 2018 at 10:09am, and I got my delivery at around 11:30am. The delivery guy came with a speed point and then realised that there is no printing paper at the machine then he took my card and processed the payment, I then put my card pin but no paper came out the speed point. Then the guy told me to give him cash because the payment did not go through! But today 01/11/2018 I recieved a notification from the bank starting that there's a payment of R159 that went through from nandos whilst I paid in cash for my order!. This is ridiculous! And I am so close at posting this on hello Peter should I not get any feedback on this complaint. And the sad part is I did not receive any receipt as speed point did not have paper

It occurred on: 27/10/2018

I want my refund!

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Nkululeko Mlilo