1 reviews | Active since Nov 2013
Bad service
I ordered a R164 full chicken meal that comes out with 4 Portuguese rolls then added 2 side cheese garlic rolls. After waiting for over 15minutes the order came with 4 garlic cheese rolls. I took the order back to the lady that took our order at the till. When we approached the lady her name is Ziyanda, she gave us an attitude and didn't acknowledge us until my husband forced her attention. We explained our query and she didn't apologize or do anything to show remorse but caused a scene and told us we had ordered what we recieved. Then she attended another customer before resolving our issue and we stood there like fools. I asked her if she was going to not attend to us?? Then after about 5 minutes she gave us attention but we decided then to cancel the whole order. The senior person on the shift was then called to cancel the order. I didn't take his name down but he too didnt care to even ask what was the issue and reason for our cancellation. The service we recieved was really uncalled for and pathetic.
Dear Lindiwe,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Dear Lindiwe,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)