Bad Service

Hahahaha Nandos calls me back telling me that unfortunately there is nothing they can do regarding my query. That call made my life more miserable. They advised me that at their door there is a sign noting that you enter at your own risk, fine fair enough. Okay I have entered at my own risk and my wallet was ******. They have cameras inside their store that makes us feel like we are safe while we are inside the store but, when a client requests to view the footage you are taken from pillar to post just to push time for their footage to be erased so that they can come back to their customers (bravely) only to advise them that there is nothing they can do with regards to their loss. Hahahaha funny, the footage was erased due to them taking their time to fix the TV frame. Maybe they were waiting to recover the excess money to claim from their insurance. What ****es me off is that on that day I was with my kids and they saw how I was trumitasied when I discovered that my wallet had been ****** and now my older kid keeps on asking me questions like; mum did you find out what happened to your wallet, my response to her is they are still finding out what happened, and she blames our heavenly Father(God )that he didn’t protect us on that day. Nandos please I just need to know what happened to my wallet as I don’t feel safe while I am at Nandos anymore. It shows that you can enter their franchise to support them with your own money and while enjoying their food ******s can enter with guns and start shooting every one, some people could lose lives and Nandos will have no answers for the families that lost their loved ones. As the note at the door is stated “enter at your own risk”. So Nandos doesn’t care about their customers they only care about taking our money. This is a free democratic world as I have worked hard and earned what was in my wallet, and that wallet is mine, I didn’t borrow it, and whatever was inside the wallet is mine. I have the right to know what happened to it, as Nandos has cameras, but I could not view any footage as it was erased because of the lengthy time I had to wait for any response regarding this matter, and now I have to sit with the problem while they are just sitting back saying there is nothing we can do.

And every industry containing CCTV there has to be rules and laws for the CCTV and I am so surprised that I was not advised of that by Nandos. I feel that I was not treated fairly. I wonder do they adhere to FAIS AND TCF RULES and do they have any concern about the consumer protection act?

I am taking this to the Ombudsman. I am ready and willing to pay the ombudsman fees just to get justice. And advise me what to say to my kids..