Bad Service

Good day,

Kindly note that on the 20th of June 2018, I went to Nandos in Glen Marais (Kempton park), I ordered full chicken. Payment was processed R135.00 through the card machine but I was told that it didn’t go through and the slip didn’t come out. I told the manager, I forgot the name that the payment went through and I showed him the sms update. I was told that the card machine was down, and after going back and forth I was told that the transaction will be reversed and that I needed to pay again and I didn’t have any particular issues especially that the transaction will be reversed.

On the 25th of June 2018 I went back again as there hasn’t been reversal on my account, I was attended to by another manager who informed me that I would have to submit banks statement so that head office will see that there was no reversal on my account. I was quite disappointed even though I understand where he is coming from in that in the first place I went to Nandos to order chicken……nothing more nothing less, the administrative errors have led to my inconvenience, which I am not really willing to accept.

I went there with an intention to show management via my bank’s app that there is no reversal and that I could get another chicken as I didn’t want money back and we should be sorted, but that wasn’t to be the case .

The whole issue of me having to submit banks statement is really an inconvenience, is there no way that you could check that the reversal didn’t go through without me having to submit paperwork, what is interesting about this whole experience is that especially yesterday when I was told about paperwork, means that I am not trusted…….i understand that you cannot just trust someone easily, but I am made to feel like insignificant, considering how much I support Nandos

Please note that I have received feedback from customer service regarding my complaint and I was told that the store will be calling me, yesterday after several follow ups I called the store and was assured that I will be called back, but no one called me back.

I am seriously annoyed as no one is helping me :(

Regards, Mothupi