KM
Kgaogelo M

1 reviews | Active since Nov 2017

29 Jun 2018, 14:22

BAD SERVICE

I am again disappointed in Nandos and their service. I placed an order for delivery at 12H30 today. It 14H13 and I am still waiting for my order. I kept on calling their helpline on ********** and they kept on rejecting my calls. I spoke to some lady called Daphney Manenze she said she is calling the Nandos in Polokwane (Schoeman & Groblers Street) and she says she cant get a hold of them. Bad service, poor customer service, 3 hours and more delivery time, clueless people on the helpline.

0
Replies (1)
Nando's
Nando's's reply29 Jun 2018, 17:24
Official

Dear Kgaogelo ,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (excluding public holidays)

Best regards,