1 reviews | Active since Jul 2014
Bad Service
I am very disappointed with the service i received @ Nando's Tokai on 06 January 2018. I am a regular customer and we had sit down. A piece of my cheese burger was still raw. I asked to speak to the manager. She came to me, apologized and said they will give me a other burger and i told her my appetite is gone now and she must box it for me please. I waited an hour and no one came back to me or brought my burger. The manager peeked around the corner to see if im still there but never saw her again. The shop was not busy and no one came to collect orders so I'm not sure what the hold up was. Anyway, once my sister was finish eating, I decided I'm gonna leave as i refuse to wait 2 hours for a burger. This was very dissappointing as i use to go there at least twice a week. Not sure if i'll go back there.
Dear Roxanne
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Best regards,
Dear Roxanne
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Best regards,