1 reviews | Active since Jun 2013
Bad Service
I just had a terrible experience, I call in and placed an order on *** not aware if its call center or branch and I spoke to Gertrude and Millicent who confirmed order and that this was Nandos Keywest Bedfordview. I am not sure if speaking in English created all the confusion. 10minutes later I arrive to collect order. I get in pass on pleasantries only 2b greeted by cashier with nose in mouth. I ask 4Millicent he abruptly responds rudely by saying WHAT DO YOU WANT. I let that slide thinking I might have made the error. I go take a sit to go through call log. I then come back to get clarity and perhaps (this happening in the managers view Thabo Aphane). He continues with his hard line question and answer segment with me, rude blunt. I then tell him if he doesn't know how to deal with clients he shouldn't be at the front dealing with clients.He continues shooting his mouth about my asking people who dont exist and asking for ghost orders. We then get into a tennis match with my correcting his demeanor and that he cant talk to clients like that, manner and tone. I remind him I am the client and not the other way around, where is the client service, he didn't have name tag 2
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***