SM
Sadi M

1 reviews | Active since Nov 2015

16 Dec 2017, 21:59

Bad service

I ordered a full chicken and 4 garlic rolls telephonically ; I spoke to a lady named Nokukhanya and my oh my was her telephone ethics horrible and not only that , the chicken was not well prepared and well cut. It frustrates me that we pay so much money to receive such awful services... I'm one person who prides herself in excellent customer services so it's rather disappointing when people who deal with customers don't really practise proper and common customer services

0
Replies (1)
Nando's
Nando's's reply17 Dec 2017, 14:06
Official

Dear Sadim,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)