Bad service

Nandos Eastgate mall is the worst Nandos franchise in south Africa. We ordered meals for the family for dinner. Half of the meals were delivered and half the family sat with no dinner as a result of their staff incompetence. We made numerous calls to them spending almost the same amount of money we spent on the meals on the phone calls to them trying to understand why we did not receive half of the order. They basically made fools of us transferring us from call centre agent to call centre agent. We called them times. Half the family members had no dinner and nandos disrespecting us. All we want now is a refund of the money we paid for meals we did not see nor enjoyed. The inconvenience and disrespect does not matter anymore all we want is our money. The manager at this Nansoa is Bulelwa. She is the most *********** and disrespectful individual we have ever come across. Can the owner of this Nandos please respond and we hope they are of a better calibre person than his/her highly *********** staff. The service is of GROSS unacceptability levels. Two hours later they bring us two fantas as consolation for the cost,disrespect and inconvenience. Can we please be afforded some dignity by nandos