1 reviews | Active since Oct 2015
Bad service
I ordered chicken strips with rice for delivery at 13:56, 2017 November 07. The person who picked the phone said it will take 20 minutes. My order was not delivered at the given time.I called them at 14:22 and I was told my order was ready and it will be delivered in 15 minutes time. Again my order was not delivered at the given time. I called again at 14:55,then the lady told me that they do not have a driver, she will ask someone to come and deliver my order. No one bothered to call me and let me aware of the delay. My order was delivered at 15:22 and i asked the guy who made the delivery to ask his manager to call me as I was not happy of their service,it is 16:07 and no one has called to apologize. This is not the first time this happens, kept quiet the first time but now it is becoming too much. Why cant they let their customer know if they are busy????
Good day.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Best regards,
Good day.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Best regards,