Bad service
Today I went to Nandos sasolburg to order the 30th birthday special. I arrived early before they opened, around 9 o'clock, while myself & other customers were waiting outside one of the ladies that work there came out & started handing out the stickers for the special & we remained outside. I left & upon my return an hour later because I thought having the sticker ensured I'd get the special I was told they were sold out. That's fine. What I didnt appreciate was the waiters attitude when she relayed this message to me, I asked her why they gave us stickers if it wasn't a guarantee of the special order & she told me its not her problem that I left & missed the special. To top that off she incorrectly took my order, this I only realised when I got home. I spoke to the manager about this but his lack of interest in the matter was disappointing. I called the Nandos complaints line & they also weren't keen on intervening, I still haven't received the reference number she said would be smsed to me. Nandos staff have no care or concern for their customers.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10 pm (including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10 pm (including public holidays)