1 reviews | Active since Jan 2015
Bad Service
On the 16th August 2017 my husband and I visited nandos signet terrace in Lenasia. We were the only customers in the store at the time.
The tables were dirty,we got cold food,our order was incorrect and the water we requested when we ordered was only brought when we were leaving.
When we asked to see the manager we were told he was busy and that we must wait. We waited around 20 minutes for him. He told us to wait as well and then we asked for a refund and left.
What pathetic service from a food franchise that is so well known. I would have understood if the store was full but there was no one else and it seems the staff were eager to get rid of us as they could not even give us what we ordered.
Its no wonder your store is empty if customers are served this badly.
I am extremely disappointed in the service as we are regular customers at nandos and did not expect to be treated this horribly.
I would like to appeal to the management and owners of the store to really look into the kind of service their staff are giving
Dear Zeneath,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
Chad Derbyshire
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)
Dear Zeneath,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
Chad Derbyshire
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)