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Tebogo T

1 reviews | Active since Jun 2017

12 Jun 2017, 14:10

Bad service

<p>On 12/6.12:33 I placed an order at nandos sancardia for delivery..I received an SMS from nandos saying my order will be here at 13:08.i was standing at the gate from 13:05 and there was no sign of the driver..At 13:29 I called nandos sancardia to check where my food was and I was placed on hold and then they hang up on me without any answers..I called back again at 13:31 I got cut off...At 13:37 the driver called to say we should meat after 3 minutes and I told him he must deliver my food at my doorstep because I was waiting for my food at the gate for 30minutes and it's 14:04 still no sign of my food or call from nandos sancardia..The service is horrible to go so much trouble for food to be delivered and wait for an hour still no food.</p>

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Replies (1)
Nando's
Nando's's reply12 Jun 2017, 18:36
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am –10 pm (including public holidays)