DN
Dudu N
1 reviews | Active since Jan 2017
26 Jan 2017, 21:49
Bad service
<p>I placed an order telephonically for collection. I then sent my husband to go and collect the order. On his arrival he was told my order is not on the system I must have sent him to the wrong Nandos. I always use the number to place orders to my surprise they told my husband my cell phone number is not even on the system. </p> <p> </p> <p>While the guy who took my order recorded my 082 number nd he told me my name when I was placing the order. My husband ended up buying at the store. What is the point of telwphonic orders if they end up telling customers that they did not order. This was a huge inconvenience and I am disappointed at the service we received. </p>
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Nando's's replyOfficial
27 Jan 2017, 13:35
Dear Dudu
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Best regards,
Nando's's reply27 Jan 2017, 13:35
Official
Dear Dudu
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Best regards,