LR
Linda R

1 reviews | Active since Jun 2018

29 Oct 2019, 11:16

Bad service

The experience I got from Nandos in savoy is very poor that I felt that am so black for them. Their service is really bad and the manager does not even care. I got there drived through waited more than 30 minutes for my order the lady @ the collection didn't even greet me she just took the slip,worse my order had no extra sauce had to drive back from home to get my extra sauce. I then called their customer service to complain and they said the store Manger will call me regarding that it's been 2weeks now I still haven't received that call.

I then went to waterfall Nandos on Sunday I was out in less than 10min with friendly stuff not sure if it's bcus its a rich ppls area and that's y they don't take ppl seriously at savoy I still have that question as to why was I taken for a stupid.

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Replies (1)
Nando's
Nando's's reply30 Oct 2019, 11:10
Official
Hi Linda, 

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's Customer Care Team

Customer care: **********
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)