Bad meal

End of January 2021, I’ve ordered four meals and stated very well that one of the meals which was mine, that I don’t want an extra hot sauce. I’m a regular, I order food every week. I aways ask them not to add extra sauce and they always fail to satisfy my wishes as a customer, but on that particular day they made it worse when I got a black burnt chicken. Reported my case on social media and I was called then they advised me that an eldorado store manage will be in contact with me. He called and asked for the pictures and receipts. Sent everything till today my meal was not replaced when I call him on his mobile number he just ignores me, even when I send them messages via Facebook they just ignore me.