nM
nontobeko M
1 reviews | Active since May 2017
26 Sept 2020, 21:14
Bad lunch experience
Went to Nandos Faerie Glen today afternoon with my husband. We received the most poor service ever... We had to wait at the counter for about 10 minutes before one could really help us. After placing my order for a sit in I asked the cashier that who ever will be serving our food must bring the starter first and main meal then dessert.
The menu was brought all at once, we asked again that some of the food must be taken away as we wanted to finish the starter which was chicken livers and rolls.
Instead of that being done with a peaceful mind. No we have to ask more than once. The rest of the meal was served cold.... And basic things like surviettes needed to be asked.
We just because we had already paid. Even my husband was upsets but no one attended to our query. We don't pay for the food only at restaurants but the service that comes with it
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Nando's's replyOfficial
27 Sept 2020, 09:14 Dear Nontobeko, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer Care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,
Nando's's reply27 Sept 2020, 09:14
Official
Dear Nontobeko, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer Care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,