MP
Melba P
1 reviews | Active since Sept 2022
04 Sept 2022, 21:57
Bad food and customer service
I bought the quater chicken and side meal at Nandos Southgate Mall and not only was the food bad but the service was even worse. After lodging a complaint to their customer service one of their managers gave me a call and asked me to forward him the pictures on whatsapp and all he could say was thanks for the feedback. I then asked him what would be the way going forward if my meal would be replaced because I was very unhappy with the dry chicken and oily chips I received and he decided to block me on whatsapp. I could have bought food anywhere else but chose Nando's and this is the thanks I get
Helpful (0)
Replies (1)0
Replies (1)
Nando's's replyOfficial
05 Sept 2022, 10:43Good day
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays
Nando's's reply05 Sept 2022, 10:43
Official
Good day
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays