LM
LENICE M
1 reviews | Active since Mar 2015
02 Mar 2015, 14:03
BAD EXPRIENCE AND ATTITUDE
I LENICE MARKS CALLED NANDOS SAVOY ON THE 2ND OF MARCH 2015 @ 12PM. PLACED AN ORDER FOR AN ORDER , I WAS TOLD I WOULD RECEIVE THE ORDER IN 45 MINUTES.<br> <br> I THEN TRIED CALLING NANDOS SAVOY AFTER EXACTLY 1 HOUR THE BRANCH MANAGER NAMED LUCKY THEN TOLD ME THAT HE HAS MY ORDER READY FRO DELIVERY AT 13:45PM I ATTEMPTED CALLING AGAIN AND MY CALLS WERE REJECTED 5 TIMES, I THEN COMPLAINED TO LUCKY THAT I AMT HAPPY ABT THIS AND HIS RESPONSE WAS RATHER VAGUE AND NOT INTERESTED...I REQUEST THAT THIS STORE BE DEALT WITH AND PPL ARE AWARE OF THE PUTRID SERVICE THEY GIVE CLIENTS, I HAVE ALSO LAID A COMPLAINT WITH THE CONSUMER PROTECTION ACT AS I WAS MISLEAD REGARDING MY ORDER.
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Nando's's replyOfficial
02 Mar 2015, 15:19Hello lenicem,
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS - 60505
Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays)
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS - 60505
Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays)
Nando's's reply02 Mar 2015, 15:19
Official
Hello lenicem,
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS - 60505
Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays)
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS - 60505
Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays)