CN
Cindy N
1 reviews | Active since Jul 2013
05 May 2017, 13:06
Bad Experience
<p>After being at Nando's Midrand at Midway Mews now and being told that I have to pay extra for wings that wasnt charged then seeing I was overcharged for 2 wedges I didnt receive and calling in to complain I was told I forgot my wings and was told I must come and fetch it as they dont deliver.</p> <p>I then said I dont want the food, I want my money back, I was once again told I must just come and fetch it.</p> <p>My whole problem is that customer service does not seem to be needed in the food industry anymore.</p> <p>I would never in my life talk to someone and tell them what to do like I was told today.</p> <p>I really feel like the Manager needs to learn to listen to the customer and see what can be done to help the customer not tell the customer what should be done!</p> <p>Very bad experience. Will not go back!</p>
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Nando's's replyOfficial
05 May 2017, 19:53There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)
Best regards,
Nando's's reply05 May 2017, 19:53
Official
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)
Best regards,